Privacy Policy

Personal Information

• Name and email address (for account creation)
• Phone number (optional, for emergency features)
• Profile preferences and settings

Vehicle and Diagnostic Data

• Vehicle information (make, model, year, VIN)
• Diagnostic session conversations
• Troubleshooting history and results
• Location data (only when explicitly shared for assistance)

Usage Information

• App usage patterns and feature interactions
• Device information (browser type, operating system)
• Session timestamps and duration
• Error logs and performance data

Primary Service Delivery

• Provide AI-powered diagnostic assistance
• Maintain your vehicle information and history
• Enable chat functionality and session management
• Deliver emergency assistance features when requested

Service Improvement

• Improve AI diagnostic accuracy
• Identify and fix bugs or performance issues
• Develop new features based on usage patterns
• Enhance user experience and interface

Communication

• Send important service updates
• Provide customer support
• Notify about new features (with your consent)

Limited Sharing Scenarios

We may share your information only in these specific cases:

• Service Providers: Trusted partners who help us operate the service (hosting, analytics)
• Legal Requirements: When required by law or to protect legal rights
• Emergency Situations: To prevent harm when you've requested emergency assistance
• Business Transfer: In the event of a merger or acquisition (with user notification)

Anonymous Data

We may share aggregated, anonymous diagnostic data to:

• Improve industry-wide diagnostic capabilities
• Contribute to vehicle safety research
• Enhance repair manual databases

We implement comprehensive security measures to protect your data:

Technical Security

• End-to-end encryption for sensitive data transmission
• AES-256 encryption for data at rest
• Secure password hashing with bcrypt
• Regular security audits and updates

Access Controls

• Multi-factor authentication for admin access
• Role-based access control systems
• Regular access reviews and updates
• Secure development practices

You have comprehensive control over your personal data:

Data Access and Control

• Access: View all personal data we have about you
• Update: Modify your profile information anytime
• Delete: Remove specific diagnostic sessions or your entire account
• Export: Download your data in a portable format
• Opt-out: Control marketing communications and data collection

Privacy Settings

Through your privacy settings, you can control:

• Diagnostic data collection and usage
• Location data sharing
• Anonymous analytics participation
• Marketing communication preferences

TruckDiag.Pro is designed for professional truck drivers and commercial vehicle operators. Our service is not intended for children under 18 years of age.

• We do not knowingly collect information from children under 18
• If we learn we have collected such information, we will delete it promptly
• Parents who believe their child has provided information should contact us

TruckDiag.Pro operates globally and complies with applicable data protection laws:

• GDPR (EU): Full compliance with European data protection regulations
• CCPA (California): California Consumer Privacy Act compliance
• Data Transfers: Secure transfer protocols for international data
• Local Laws: Adherence to local privacy laws where applicable

We may update this Privacy Policy from time to time. When we do:

• We'll post the updated policy on this page
• We'll update the "Last Updated" date
• We'll notify users of material changes through the app
• We'll provide 30 days notice for significant changes

If you have questions about this Privacy Policy or our data practices, please contact us: